QuikStore User Forums

[sues]

Strange new behavior has happened twice in the past week. A customer has submitted an order (she said they only clicked the submit button once) but the same order was sent to authorize.net twice, with 2 different order numbers. So the customer was charged twice, the order was sent to the QS database twice, as 2 different orders - but theyr were, in fact, identical. And they were NOT successive numbers - there was actually one other order that went through in between.

Can't imagine what's going on ... and thoughts from anyone?

thanks

Sue

[Dick]

Sue,
Please check that the "Delete cart at checkout" option in the CP is set to True. This problem may be due to a corruption of the sessions table. You can use phpMyAdmin to empty (not delete) the sessions table. You could also have a mysql problem on your server.

[sues]

Hi Dick - thanks for getting back to me. The Empty Cart is set to "true" -- I must indeed have something going on with the MySQl database, as I have to empty that sessions table very frequently (I do it ever since the problem of overwriting orders cropped up this summer, and that's the only bandaid we could come up with). Will keep doing that, but do you have any suggestions as to how to troubleshoot that database to permanently fix these issues?
My webhost is GoDaddy -- is this a problem I should take to them?
thanks

Sue

[Dick]

Sue,

We have quite a lot of QS3 users who are hosted on GoDaddy servers - both Linux and Windows - and nobody has reported this problem. I guess you could ask them to move you to a different server and see if that cures the problem. (A Linux server would be preferable)

[sues]

Thanks Dick - It's worth a try. We are currently on Linux, so I'll looking into moving to a different one... Haven't had any other problems with their hosting, and they've been pretty good with customer service, so hopefully willl work with me on this.

Sue