| Help Version: 2.12
Last Update: 04/03/03
|Product Support is provided
for 30 days from the date of purchase. No exceptions! If more support is
required, see the extended support
Every effort has been made to simplify this product and its' installation, while maintaining all of the versatility and flexibility that makes it suitable for a wide variety of applications. However, sometimes problems arise for which you will need to contact us.
As mentioned in the System Requirements sections, a portion of the QuikStore software must reside on your ISP's server and a portion will reside on your personal computer. The portion on your ISP's server will utilize UNIX or Windows NT file commands for processing QuikStore program information. We do not troubleshoot your ISP's server. This support is up to them.
Before contacting i-Soft please make sure to thoroughly review the contents of this help file, especially the Trouble-Shooting section, as it contains answers to most of the common problems people have with QuikStore. If you ask a question that is covered in this text you will only be pointed back to it. If you are certain that the answer to your question is not contained herein, you are welcome to browse the Quikstore User Message Board.
You may, however, occasionally run across problems which are not covered in this help file or on the User message board. If you have already posted a message to the User Message board, and have not had an answer, and you are sure the answer to your question is not contained in this help system, you are welcome to send us an e-mail.
If you absolutely need to speak to someone at i-Soft, we can be reached at:
Please use this option only as a last resort, though. We have a limited number of people available to provide technical support, and they are not able to answer as many questions by phone as they are by using the other methods.
Extended Support Plans are available on the Quikstore web site.
Custom programming is also available on a limited basis. Custom Programming is charged at the current programming rates. There is a one hour minimum charge on all custom programming.
If the need for extended support for customizing, feature additions or large projects should arise, please contact us at email@example.com for current rates.
Continue to the Installation section.
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