|QuikStore Extended Support Options!
We offer three extended support options. These are intended to
allow present QuikStore owners the option of extending the full
telephone and email support which is provided only during the first
30 days after purchasing the QuikStore program.
NOTE: Support is provided ONLY during normal working
business days and hours. This includes Monday-Friday 10am-6pm EST.
|Sequence of Support:
It is important to note the order in which support issues are handled:
- Store owners with "Open" sites which are down during the 30
day support period, get first priority on a first come, first
- General support questions by present QuikStore owners are handled
next. This type of support is on a first come first serve basis.
Thus, you are on the list for assistance. The time to completion
will then vary depending on workload.
- Customizing inquires and questions by present QuikStore owners
come next. Please keep in mind, that this may require the purchase
of custom programming time for work to be completed. For large
projects, the purchase of custom programming time may be required
for us to provide you with a firm quote for the completed job,
(1) hour minimum.
- Sales questions and general inquiries.
|QuikStore Extended Support Plans:
There are 3 extended support plans available:
Each of these plans includes one additional month of product support.
This allows the QuikStore owner to have full phone and email access
for an additional month, starting on the date of purchase of this
- Silver Support:
Silver Product Support gives the store owner the option of
continuing the standard Quikstore support for 30 days. The support
sequence as described above applies. In other words, you are
placed on the general new user support list for work to be completed.
- Gold Support:
Gold Product Support gives the store owner the option of bumping
his support issue to the same level as that of an "existing
site" or "Open" site being down as described above in the support
sequence. In other words, you are placed on the Gold support
list for work to be completed.
- Platinum Support:
Platinum Product Support grants the store owner top priority
over all other pending support issues regarding the QuikStore
programs. In other words, you are placed on the Platinum support
list for work to be completed, if there is more than one Platinum
member with outstanding issues.
|What's Covered under these Extended Support Plans:
The same topics as described on the Product
Support page apply to our extended support options. Support
plans do not include custom programming or in any way change the
priority level for custom programming.
Remember, the best way to safeguard against needing extended support
is to backup your working QuikStore website. Servers do crash and
files do become corrupted from time to time. These events are not
the fault of the QuikStore program and thus require the purchase
of extended support if our services are needed to correct these
|Ordering QuikStore Support Options:
To order extended support, select a checkbox below and then click
on the "Order Extended Support" button.